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    How can I change my email address?
    Learn how to update the email address associated with your GA.NU account, including verification steps, common pitfalls, and how to adjust related billing and contact emails.
    AccountSecurityBilling

    How can I change my email address?

    Keeping your GA.NU account email up to date ensures you receive important notifications about renewals, billing, DNS changes, and security alerts for your .ga.nu subdomains.

    This guide covers how to change your account email, verify the change, update related contact emails, and troubleshoot issues.

    Before you start

    • You must be able to receive mail at the new address to complete verification.
    • The new email cannot already be in use by another GA.NU account.
    • If you sign in with a Single Sign-On (SSO) provider (e.g., Google or Microsoft), changing your login email may need to be done with your identity provider. You can still set a separate notification email in GA.NU if your organization allows it.
    • For security, GA.NU will send a notification to your current (old) email when a change is requested.

    Change your account email (Web)

    1. Sign in to GA.NU.
    2. Open Account Settings.
    3. Go to Profile (or Contact Details).
    4. In the Email field, enter your new email address.
    5. Select Save.
    6. Check your new email inbox for a verification message from GA.NU and click the confirmation link.
      • The link typically expires within 48 hours.
      • If you don’t see the email, check spam/junk and any quarantine folders.

    Once verified, your account email updates immediately. You’ll receive a confirmation email at both your old and new addresses.

    What changes when you update your email

    • Sign-in and security: Password resets, 2FA backup codes, and security alerts go to your new address.
    • Account notifications: Renewal reminders, DNS alerts, and product notices are sent to the new address.
    • Billing: Invoices and receipts go to your new address only if it is set as your billing recipient. See below to confirm.

    Update billing and contact emails (optional)

    Your GA.NU account email can differ from:

    • Billing email (invoice recipient)
    • Subdomain contact emails (e.g., technical or admin contacts for specific .ga.nu subdomains)

    If you want those to match your new account email:

    • Billing email: Go to Account Settings > Billing > Invoice recipients and update the email.
    • Subdomain contacts: For each subdomain, open Domains > your-subdomain.ga.nu > Contacts and update the admin/technical contact emails.

    Example:

    • You changed your account email from alice@example.com to alice@newcompany.com.
    • Update billing recipients so invoices go to alice@newcompany.com.
    • For mybrand.ga.nu, update the technical contact to tech@newcompany.com if you want incident alerts to reach your new team.

    Change your email via API (advanced)

    If you manage accounts programmatically, you can request an email change through the GA.NU API. You’ll still need to verify via the link sent to the new address.

    Example (request change):

    curl -X PATCH \
  https://api.ga.nu/v1/account \
  -H "Authorization: Bearer YOUR_ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
    "email": "alice@newcompany.com"
  }'

    Server response (example):

    {
  "status": "pending_verification",
  "message": "Verification email sent to alice@newcompany.com"
}

    After clicking the verification link sent to your new email, the status updates automatically. If your integration needs to poll for completion:

    curl -X GET \
  https://api.ga.nu/v1/account \
  -H "Authorization: Bearer YOUR_ACCESS_TOKEN"

    Successful response will show the updated email:

    {
  "email": "alice@newcompany.com",
  "emailVerified": true
}

    Common questions

    • I no longer have access to my old email. What should I do?

      • You can still change your email if you can sign in and complete multi-factor authentication (if enabled). If you’re locked out and cannot receive verification or reset emails, contact GA.NU Support. Be prepared to verify your identity and account ownership.

    • We use SSO. Can I change my email here?

      • If your login is managed by your identity provider, you must change the login email there. You can still set or update a separate notification/billing email in GA.NU if your organization permits.

    • How often can I change my email?

      • For security, email changes may be limited (e.g., one change per 24 hours). If you hit a limit, wait and try again.

    • Will my domains or DNS be affected?

      • No changes are made to your subdomains or DNS records. Only your contact and notification emails change. Make sure to update domain contact emails if you rely on those for incident alerts.

    Troubleshooting

    • I didn’t receive the verification email.

      • Check spam/junk and quarantines.
      • Allowlist GA.NU sender addresses (e.g., noreply@ga.nu) and our mail domain.
      • Confirm that the address is spelled correctly.
      • Resend the verification from Account Settings > Profile > Resend verification.

    • The verification link expired.

      • Start the process again to receive a fresh link.

    • The new email is already in use.

      • Each GA.NU account must have a unique email. Use a different address or release the email from the other account (if you own it).

    Security notes

    • GA.NU will never ask for your password via email.
    • We notify both old and new addresses about account email changes.
    • For high-security accounts, ensure 2FA is enabled before and after making changes.

    Need help?

    If you run into issues, contact GA.NU Support with:

    • Your account ID
    • The new email you’re trying to set
    • A brief description of the error or behavior you’re seeing

    Support may ask for additional verification to protect your account.

    How can I change my email address? | GA.NU