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    How do I cancel my domain renewal?
    Learn how to stop auto-renewal, cancel a scheduled renewal, and request a refund if a renewal has already been charged for your GA.NU (.ga.nu) domain.
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    How do I cancel my domain renewal?

    Cancelling a domain renewal at GA.NU can mean one of three things:

    • Stop future auto-renewal so your domain simply expires at the end of its current term.
    • Cancel a scheduled manual renewal that hasn't been processed yet.
    • Request a refund and reversal for a renewal that was already charged.

    This guide covers each scenario, timelines, and what to expect afterward.

    Before you start

    • Check your renewal date: Sign in, go to Domains → select your domain → see Renewal date and Auto-renew status.
    • Permissions: Only Account Owners and Admins can change renewal settings.
    • Timing matters: We recommend making changes at least 48 hours before the renewal date to avoid last-minute processing windows.

    Stop auto-renewal (prevent future charges)

    If your domain is set to auto-renew, turning it off will prevent new charges and allow the domain to expire at the end of its current term.

    Steps

    1. Sign in to your GA.NU account.
    2. Go to Domains.
    3. Select the domain (e.g., example.ga.nu).
    4. Open Renewal settings.
    5. Toggle Auto-renew from On → Off.
    6. Confirm: "Turn off auto-renew and let the domain expire on [date]".

    What you’ll see

    • Status updates to Auto-renew: Off.
    • You’ll receive an email confirmation.
    • We’ll continue to send expiry reminders as the date approaches.

    Example

    • Today: May 10
    • Domain renewal date: May 20
    • You turn off auto-renew on May 10 → No charge on May 20; the domain expires on May 20 unless you renew manually.

    Cancel a scheduled manual renewal (pending payment)

    If you started a manual renewal (e.g., created an order or invoice) but it hasn’t been processed yet, you can cancel it.

    Steps

    1. Go to Billing & Payments → Orders & Invoices.
    2. Find the Pending renewal order for your domain.
    3. Select Cancel renewal.
    4. Confirm cancellation.

    Notes

    • If the order is already Processing or Completed, use the refund option (see next section).
    • Cancel pending orders at least 24–48 hours before the renewal date to avoid automatic processing.

    If you’ve already been charged: request a renewal refund

    If a renewal has already been charged, you may be able to reverse the renewal and receive a refund.

    Policy

    • Renewal refund window: Up to 7 calendar days from the charge date, if the domain is not subject to registry restrictions.
    • Refund method: Returned to the original payment method.
    • Processing time: Typically 5–10 business days.
    • Fees: Third‑party payment processing fees may be non‑refundable in some regions.

    Steps

    1. Go to Billing & Payments → Transactions.
    2. Open the renewal transaction for your domain.
    3. Click Request refund.
    4. Choose Reverse renewal (returns the domain to its prior expiry date).
    5. Submit the request.

    If you don’t see a refund option, contact Support with the domain name and transaction ID.

    What happens after a renewal refund

    • The additional renewal year is removed.
    • The domain’s expiry date returns to its previous value.
    • DNS, website, and email remain active until the (restored) expiry date.

    Bulk changes for multiple domains

    You can turn off auto-renew for many domains at once.

    Steps

    1. Go to Domains.
    2. Use checkboxes to select multiple domains (up to 200 at a time).
    3. Click Bulk actions → Auto-renew → Turn off.
    4. Confirm.

    API examples (optional)

    If you use the GA.NU API, you can manage renewal settings programmatically.

    Turn off auto-renew

    curl -X PATCH \
  -H "Authorization: Bearer YOUR_API_TOKEN" \
  -H "Content-Type: application/json" \
  https://api.ga.nu/v1/domains/example.ga.nu/renewal \
  -d '{"autoRenew": false}'

    Cancel a pending renewal order

    curl -X POST \
  -H "Authorization: Bearer YOUR_API_TOKEN" \
  -H "Content-Type: application/json" \
  https://api.ga.nu/v1/renewals/ORDER_ID/cancel

    Request a renewal refund

    curl -X POST \
  -H "Authorization: Bearer YOUR_API_TOKEN" \
  -H "Content-Type: application/json" \
  https://api.ga.nu/v1/renewals/TRANSACTION_ID/refund \
  -d '{"reverseRenewal": true}'

    Note: API access may require an Enterprise plan and appropriate scopes.

    What happens when a domain expires

    • Grace reminders: We’ll email you before and after expiry.
    • Service impact: Your website, DNS, and email may stop working after expiry.
    • Renewal grace period: You can typically renew for a limited time after expiry, but availability and fees may vary.
    • Release: After the grace period ends, the name may become available for others to register.

    Troubleshooting

    • I don’t see the Cancel or Refund button: The order may be completed or outside the refund window. Contact Support.
    • Domain is in transfer: Renewal settings may be locked during an active transfer. Complete or cancel the transfer first.
    • Past due invoice: Settle outstanding balances to modify renewal settings.
    • Compliance lock: Verify your contact details if your domain shows a compliance hold.

    FAQs

    • Will turning off auto-renew delete my domain now? No. It prevents future charges. Your domain remains active until its current expiry date.

    • Can I turn auto-renew back on later? Yes. You can re-enable auto-renew at any time before expiry.

    • Do I lose DNS or email immediately after a refund? No. If you reversed a renewal, services continue until the restored expiry date.

    • Can I cancel renewal on the renewal date? It’s risky due to processing windows. Aim for 24–48 hours before the renewal date.

    Need help?

    If you’re unsure which option applies or you can’t find the right button, contact GA.NU Support with:

    • Domain name(s)
    • What you want to do (turn off auto-renew, cancel pending order, refund a charged renewal)
    • Order/transaction ID (if applicable)

    We’ll guide you through the fastest path based on your domain’s status.

    How do I cancel my domain renewal? | GA.NU