GA.NU
Last updated: 16 December 2025
1. Introduction
This Privacy Policy explains how GA.NU (“GA.NU”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal data when you access or use our website, services, and related features (collectively, the “Services”).
We are committed to protecting your privacy and processing personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.
By using the Services, you acknowledge that you have read and understood this Privacy Policy.
2. Who We Are
GA.NU operates a subdomain registration and DNS management platform under the ga.nu domain.
If you have questions about this Privacy Policy or our data practices, you can contact us at:
GA.NU
Email: info@ga.nu
Website: https://ga.nu
3. Personal Data We Collect
We collect personal data directly from you and automatically through your use of the Services.
3.1 Information You Provide
Depending on how you use the Services, we may collect:
- Account information (email address, name)
- Authentication data (hashed passwords, OAuth identifiers)
- Billing information (billing address, payment identifiers from our payment provider)
- Support communications (helpdesk tickets, chat messages, emails)
- Abuse reports (reported domain, description, reporter contact details)
- User-generated content (DNS records, configuration data, messages)
We do not store full payment card details.
3.2 Information Collected Automatically
When you use the Services, we may automatically collect:
- IP address
- Browser type and version
- Device and operating system information
- Log data (access times, pages viewed, actions taken)
- Cookies or similar technologies (see Section 9)
3.3 AI and Automated Features
If you interact with AI-powered features (such as chat support or article generation):
- We may process your input and conversation history
- Data may be temporarily processed by third-party AI providers
- AI outputs may be stored for quality, debugging, and support purposes
4. How We Use Personal Data
We use personal data to:
- Provide and operate the Services
- Create and manage user accounts
- Process payments and subscriptions
- Provide DNS and subdomain functionality
- Respond to support requests and abuse reports
- Operate AI-assisted support features
- Improve, secure, and maintain the Services
- Comply with legal obligations
- Enforce our Terms of Service and policies
We do not sell your personal data.
5. Legal Bases for Processing (GDPR)
Where GDPR applies, we process personal data based on one or more of the following legal grounds:
- Contractual necessity – to provide the Services you request
- Consent – where you have given explicit permission
- Legitimate interests – to operate, secure, and improve the Services
- Legal obligation – to comply with applicable laws and regulations
6. Sharing and Disclosure of Data
We may share personal data with:
6.1 Service Providers
Trusted third parties that help us operate the Services, including:
- Payment processors (e.g. Stripe)
- DNS infrastructure providers (e.g. Cloudflare)
- Hosting and infrastructure providers
- Email and communication services
- AI service providers (for support features)
These providers process data only under our instructions and contractual safeguards.
6.2 Legal and Compliance
We may disclose personal data if required to:
- Comply with legal obligations
- Respond to lawful requests from authorities
- Protect the rights, property, or safety of GA.NU, users, or others
6.3 Business Transfers
If GA.NU is involved in a merger, acquisition, or asset sale, personal data may be transferred as part of that transaction.
7. Data Retention
We retain personal data only for as long as necessary to:
- Provide the Services
- Fulfill contractual and legal obligations
- Resolve disputes and enforce agreements
Retention periods may vary depending on the data type. Some data may be retained longer where legally required.
8. Data Security
We implement appropriate technical and organizational measures to protect personal data, including:
- Encryption in transit
- Access controls
- Least-privilege policies
- Secure infrastructure providers
However, no system is completely secure, and we cannot guarantee absolute security.
9. Cookies and Tracking Technologies
GA.NU uses cookies and similar technologies to:
- Maintain sessions
- Remember preferences
- Improve site functionality and performance
You may control or disable cookies through your browser settings, but some features may not function properly.
10. International Data Transfers
Your data may be processed in countries outside your country of residence.
Where required, we use appropriate safeguards (such as standard contractual clauses) to protect personal data transferred internationally.
11. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time (where applicable)
To exercise your rights, contact us at support@ga.nu.
12. Children’s Privacy
The Services are not intended for children under the age of 18.
We do not knowingly collect personal data from children.
13. Third-Party Links
The Services may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of those third parties.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be effective when posted. Continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:
GA.NU
Email: info@ga.nu
Website: https://ga.nu