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    I can’t log in to my account — what should I do?
    If you’re unable to log in to your GA.NU account, follow these steps to confirm your credentials, reset your password, resolve two‑factor issues, and fix common browser or network problems. If you still can’t access your account, contact GA.NU Support with the details described below.
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    I can’t log in to my account — what should I do?

    If you’re having trouble signing in to GA.NU (our premium domain service for .ga.nu domains), use the checklist below to quickly identify and resolve the issue.

    Quick checks

    • Confirm you’re on the official sign-in page: https://ga.nu/login
    • Use the email address you registered with (not your domain name). Example: alex@company.com rather than company.ga.nu.
    • Check for typos and case sensitivity. Passwords are case-sensitive; emails usually are not.
    • Make sure Caps Lock and keyboard layouts (e.g., switching to another language) aren’t interfering.
    • If you use a password manager, verify it’s filling the correct email/password for GA.NU.
    • Try a different browser or private/incognito window.

    Understand the error message

    Different messages point to different fixes. Here are common ones:

    Invalid email or password
    • The email doesn’t match an existing account, or the password is wrong.
    • Try resetting your password. Confirm the email is the one used when you created your GA.NU account.
    Two-factor code is invalid or expired
    • TOTP codes expire quickly; enter a fresh code.
    • Ensure the time on your authenticator device is set automatically (time drift breaks TOTP).
    • If needed, use a backup code.
    Account locked due to too many failed attempts
    • Wait the specified cooldown period.
    • Reset your password to unlock sooner.
    Please verify your email to continue
    • Open the verification email we sent when you signed up and click the link.
    • If the link expired, request a new verification email.
    We couldn’t send email to your address
    • Check spam/junk folders and email filters.
    • Add noreply@ga.nu and support@ga.nu to your allowlist.

    Reset your password

    If you can’t remember your password:

    1. Go to https://ga.nu/login and select “Forgot password”.
    2. Enter your account email address.
    3. Check your inbox (and spam/junk) for a password reset email from GA.NU.
    4. Click the reset link and create a new strong password.

    Tips:

    • Reset links expire for security—use them promptly, or request a new one.
    • If you don’t receive the email within a few minutes, confirm the address is correct and that your mail server isn’t blocking GA.NU messages.

    Example:

    • You sign up with billing@brand.com but try to reset info@brand.com. The reset email won’t arrive because info@brand.com isn’t your GA.NU login.

    Two-factor authentication (2FA) issues

    If you use an authenticator app (TOTP) or SMS codes:

    • Ensure your device’s date and time are set to automatic and correct.
    • Try another code immediately (codes rotate every ~30 seconds).
    • Use a backup code if you saved one during 2FA setup.
    • If you lost access to your 2FA device and have no backup codes, contact GA.NU Support to recover your account. We may ask for verification to protect your domains.

    Practical example:

    • You switched phones and didn’t transfer your authenticator. Use a backup code to sign in, then reconfigure 2FA under Account Security.

    Verify your email address

    New accounts must be verified:

    • Search your inbox for “Verify your GA.NU email”.
    • If the link expired, sign in and choose “Resend verification email”.
    • Add noreply@ga.nu to your allowlist to improve deliverability.

    Account lockouts or suspensions

    If you see messages about lockouts or suspensions:

    • Too many failed attempts: wait for the cooldown or reset your password.
    • Billing or compliance holds: check your billing page and recent emails from GA.NU. Resolve any outstanding invoices or requests.
    • Policy or security reviews: reply to any GA.NU communication requesting information.

    Browser and network troubleshooting

    • Clear cookies and cache for ga.nu and try again.
    • Disable browser extensions that affect login (ad blockers, script blockers, privacy filters) and retry.
    • Try a private/incognito window.
    • Update your browser to the latest version.
    • Temporarily turn off VPN/Proxy; some endpoints may block anonymized traffic.
    • Try a different network (e.g., mobile hotspot) to rule out firewall restrictions.

    Multiple accounts and password managers

    • If you manage multiple brands, confirm you’re using the correct email for the account that owns the .ga.nu subdomain you want to access.
    • In password managers, ensure the GA.NU login item isn’t autofilling credentials for a different site.

    Check for service status

    • If everything looks correct but login still fails, there may be an outage. Visit our status page (if available) or check GA.NU announcements.

    Contact GA.NU Support

    If you still can’t sign in, reach out to us. Include:

    • The email address you use for GA.NU.
    • A brief description of the issue and any error messages.
    • Whether you’ve tried password reset, 2FA backup codes, another browser/network.
    • Relevant domain(s), e.g., example.ga.nu.

    How to contact us:

    Security note:

    • GA.NU Support will never ask for your password or your active 2FA codes. Do not share them with anyone.

    Frequently asked questions

    • Can you tell me which email is linked to my account? For security, we can’t disclose full emails. We may confirm match/non-match after verifying identity.
    • Can you disable my 2FA? Yes, after we complete identity verification. Have your domain and account details ready.
    • I can log in but get redirected back to login: Clear cookies/cache, disable extensions, or try a different browser. Ensure third‑party cookies aren’t blocked for ga.nu.
    I can’t log in to my account — what should I do? | GA.NU